Submit the request
Provide the order number, product name, reason for return and photographs of its condition.
KATOOL Mart Returns
Equipment returns require authorization and careful freight planning. Contact KATOOL Mart before sending any item so eligibility, packaging, destination, charges and transportation can be confirmed in writing.
Do not send a product to a seller, manufacturer, warehouse or carrier without written authorization and the correct return destination.
Provide the order number, product name, reason for return and photographs of its condition.
Eligibility, return address, freight method and applicable charges are reviewed in writing.
Use the approved packaging and include all authorized manuals, parts and accessories.
After receipt and inspection, the approved refund, exchange or partial credit is processed.
The product listing, invoice, approved seller terms and written return authorization control if they differ from this general policy.
An order that has not shipped may be cancelled subject to a 5% cancellation fee. If shipment has already occurred, the return policy applies. Deposits for special-order, non-stock items are non-refundable.
Authorized non-warranty returns are subject to a 20% restocking fee. The buyer is responsible for round-trip freight costs unless otherwise confirmed in writing.
Items must be like-new, uninstalled and returned in their original packaging with manuals, accessories and matching model and serial information.
Credit is issued after the returned item has been received, tested and inspected. Approved refunds, exchanges or partial credits are generally processed within seven business days after inspection.
Contact support if you are uncertain. Sending an ineligible item without authorization can create additional freight and storage costs.
Marketplace orders: Return terms may vary by brand, product and approved seller. Where this general policy conflicts with a product listing, invoice, seller-specific term or written return authorization, the transaction-specific written document controls.
No unauthorized returns: A refund will not be issued for an item returned without proper authorization. Return approval does not guarantee a full refund; freight, restocking, missing components, damage or condition deductions may apply after inspection.
Send the order number, product name, return reason and current-condition photographs.
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